Thank you for visiting DR's Secret website. If you continue to browse and use our website, you are agreeing to comply with and be bound by the terms and conditions of use set forth herewith.
If you are under 18 years old (or the minimum legal age in your country, whichever is the higher), you may only access and use our website with the involvement of your parent/guardian and Best World assumes that all transactions and interactions are done with the consent of your parent/guardian.
.
Intellectual Property Rights
All contents on DR's Secret website, including but not limited to text, graphics, images, audios, videos, logos, trademarks and other downloadable digital items are the properties of Best World or their content providers. They are protected by copyright laws. No part or parts shall be reproduced, displayed, republished, modified or transmitted in any manner or by any means or stored in an information retrieval system without prior written approval from Best World.
Access and Content Use
You are granted limited rights to access and use the contents and services on DR's Secret website for personal use. Unless otherwise expressed in written consent from Best World, the content use of our website is subject to the following terms:
- You may not download and/or modify the content on our website other than for personal viewing.
- You may not reproduce or copy our website or any of the material contained in it.
- You are granted non-exclusive and revocable rights to create hyperlinks to our website, provided it does not represent Best World, nor does it present Best World and its products and services as false, misleading, misrepresenting and offensive.
- You may not make available any content of our website by automated and/or manual means; in electronic and/or printed forms to another entities or persons.
- You may not attempt to hack into, disrupt, disable or interfere with the services on our website.
Your DR's Secret Account
An account is set up for you after you have registered your interest. You are responsible for maintaining the confidentiality, accuracy and use of the account and password. Best World reserves the right to deny access to your account without prior notice given to you.
Personal Data Protection
For the collection, use, disclosure and protection of your personal data kept with us, please read our PERSONAL DATA PROTECTION POLICY.
Product and Packaging
From time to time, Best World may modify and improve its product and/or its packaging. When making purchases from DR's Secret website, you agree that the actual product you receive may have slight variance from its corresponding picture and/or specification presented on our website. Best World is not in any obligation to supply product in the exact accordance to its corresponding picture and/or specification.
Pricing
Best World strives to ensure that product prices and product details advertised on DR's Secret website are correct and up-to-date. Best World reserves the right to vary the product prices and other product details without prior notice.
The prices on DR's Secret website are for online purchases only.
Shipping
When making purchases from DR's Secret website, shipping charges may apply. It is calculated based on the total weight of your ordered products, your shipping destination country and the selected shipping method. Weight of the products used may be actual or volumetric (bulky but light products), whichever is higher.
Some countries impose a daily value limit for their import shipment. As such large orders may be split and shipped separately in order to comply with the countries' regulations.
As shipping charges reflect the latest rate adopted and may vary from time to time, we will not be able to notify you the exact charges in advance. Your understanding is appreciated.
Due to various regulatory and business constraints, Best World and its shipping provider partners may not provide delivery to all countries in the world.
Additional Taxes, Levies and Duties
When making purchases from DR's Secret website, you agree that costs from additional taxes, levies and duties that may be imposed by the country of your shipping destination are to be borne by you. These extra costs may be excluded from or added to (where applicable) the purchase grand total amount. You are therefore strongly advised to clarify this matter with the authority in the shipment destination country prior to making any order.
Order Cancellation and Amendment
When making purchases from DR's Secret website, you may cancel or amend your order within the same day of purchase.
You are only allowed to change the delivery address ONCE if your order has not been shipped out. For all other changes, you must cancel your order and place a new order.
A cancellation charge of up to 4% of purchase grand total may apply.
Exchange and Refund
When making purchases from DR's Secret website, you may exchange or return for a refund within 7 business days after the purchase, subject to terms and conditions. The returned products must be in its original packaging and accompanied by the original tax invoice. The refund process may take up to 3 weeks to complete.
Any exchanges or returns made beyond the stipulated time period will be subjected to processing fees. These may include administration fees calculated at 10% of the returned products' price, credit card charges between 2%-4.8% and amendment fee of SGD30.
All shipping costs associated with the returns will not be covered by BWL.
Risk of Product Loss and Confiscation
Best World strives to engage the service of professional and reliable shipping providers to deliver products you order from our website. However, this does not guarantee you will eventually receive the products due to the risk of loss or confiscation. This risk is transferred to you after Best World ships out your order.
Estimated Shipment Arrival Time
Where applicable, Best World estimates and informs you the amount of time required for your shipment to arrive at your designated shipping address. Although Best World takes every best effort to ensure your shipment arrives on time, this is however not guaranteed. The timeliness of your shipment is still subjected to the custom clearance at the country of your shipping destination.
Disclaimer of Warranties and Limitation of Liability
DR's Secret website, all its contents, downloadable items, products and services sold or made available to you through our website are provided on an "As Is" and "As Available" basis. Unless otherwise expressed in writing, Best World makes no warranty of any kind with regards to the previous statement, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Best World shall not be liable for errors contained on our website and for any direct, indirect, special, incidental or consequential damages of any kind arising from using our website, all its contents, downloadable items, products and services sold or made available to you through our website.
Electronic Communications
Due to the nature of all electronic communications whereby some internet transactions may be subjected to interruption, transmission blackout, delayed transmission and incorrect data transmission, Best World shall not be liable for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of messages and transactions you send. By transmitting transactions, applications or documentation over the internet, you acknowledged and accept the risks inherent with this method of communications.
Governing Law
By using DR's Secret website, you agree that the above Terms and Conditions of Use are governed by applicable laws and regulations of the country for which our website is operating. Any disputes arising from using DR's Secret website shall be resolved by negotiation, mediation or arbitration. Any disputes which were unable to be resolved via Alternative Dispute Resolution shall be finally resolved by the court within the governing jurisdiction.
Amendments to Terms and Conditions of Use
Best World reserves the right, in its sole discretion, to change, limit, amend or discontinue any aspect, contents, or features of our website, as well as any aspect pertaining to the use of our website. As such, we encourage you to review the terms and conditions of use regularly to ensure that you are aware of any changes.
Last updated: 01 December 2020
